Responsible Gaming

Gamble for entertainment

Responsible gaming means keeping gambling within safe and manageable boundaries. For some people, gambling can be an occasional recreational activity. For others, it may become difficult to control. The important point is to decide in advance how much time and money you are comfortable spending, then stay within those boundaries.

Gambling outcomes are determined by chance. No strategy, pattern or system can guarantee a win, and previous results do not influence future results. A losing run does not mean that a win is due, while a recent win does not make another win more likely. Avoid treating gambling as an investment, a source of income or a way to recover money that has already been lost.

Before using any gambling service, make sure you understand the applicable rules and whether the service is legally available to you. You must meet any applicable age and location requirements. Do not gamble on behalf of another person, allow another person to use your account or provide access to anyone who is not permitted to gamble.

Set a plan before you start

• Decide how much money you can afford to lose without affecting rent, bills, food, savings or other essential commitments.
• Set a time limit and take regular breaks, particularly during longer sessions.
• Keep gambling separate from everyday spending by using only the funds you have specifically allocated for entertainment.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Accept that losses are part of gambling and never chase them by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, tired, intoxicated, under pressure or trying to escape personal problems.

Tools and limits that may help

Personal limits can make it easier to keep gambling within the boundaries you chose. Where these features are available, review the responsible gaming settings in your account and choose limits that reflect your budget and intended use. Set limits before gambling rather than waiting until you feel concerned or have already spent more than planned.

Deposit and spending limits

A deposit limit can restrict the amount added to an account over a selected period. This can help prevent impulsive deposits and make spending easier to monitor. Consider setting a limit below your maximum available budget, because a limit should support your plan rather than define what you can afford. Check how a limit operates, including when it takes effect and whether changing it involves a waiting period.

Time reminders and breaks

Time can pass quickly during online play. Use any session reminders, activity statements or breaks provided by the service. When a reminder appears, stop and consider how long you have been playing, how much you have spent and whether continuing still fits your plan. Leaving the account, taking a walk or doing another activity can help create useful distance from gambling.

Temporary breaks and self-exclusion

If you want to stop for a period, use a temporary account break or other restriction where available. If you need a stronger measure, self-exclusion can prevent or restrict access for a chosen period, subject to the applicable process and terms. Self-exclusion should be taken seriously. Do not create another account, use another person's account or ask someone else to gamble for you while excluded.

Track your activity

Review your deposits, withdrawals, wagers and playing time regularly. Looking at your activity as a whole can provide a clearer picture than focusing on individual wins or losses. Keep personal records if that helps you stay accountable. If the figures are higher than expected, stop gambling and consider setting a break or seeking advice.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or previous success. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. There is no need to wait for a crisis before asking for help.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by gambling more often or placing larger bets.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Thinking about gambling frequently or planning daily activities around it.
• Hiding gambling activity, deposits, losses or account statements from family or friends.
• Borrowing money, missing payments or using savings to continue gambling.
• Gambling to cope with stress, sadness, loneliness, anxiety or other difficult feelings.
• Neglecting work, study, health, family responsibilities or social activities.
• Continuing to gamble despite arguments, financial harm or other negative consequences.
• Feeling guilty, ashamed or unable to control your gambling.

One warning sign may be enough to justify taking a break and reviewing your habits. If several signs apply, consider stopping gambling and speaking with a qualified support service. Be honest about the amount of time and money involved. Accurate information helps a counsellor or financial adviser understand what support may be useful.

Steps you can take now

1. Stop gambling for the moment and do not try to recover losses.
2. Use available deposit restrictions, account breaks or self-exclusion options.
3. Tell someone you trust what is happening and ask them to support your plan.
4. Remove saved payment methods and reduce easy access to gambling funds where appropriate.
5. Review bills, debts and account activity, and seek independent financial guidance if needed.
6. Contact a recognised gambling support organisation in Australia, such as Gambling Help Online, or arrange an appointment with a qualified counsellor.

Support is confidential and is available for people who gamble as well as family members, partners and friends affected by someone else's gambling. If gambling has contributed to severe distress or you believe you or another person is in immediate danger, stop using the service and seek urgent help from emergency or crisis support services in your area.

Protecting your account and getting further help

Account security is part of responsible gaming. Use a strong, unique password and keep it private. Do not share login details, payment information or verification documents. Sign out on shared devices and check account activity for anything you do not recognise. If you suspect that another person has accessed your account, stop using it and follow the available account security or support process.

If you are concerned about your own gambling, ask for a restriction before continuing to play. You do not need to justify the decision or wait until you have experienced serious harm. A break can provide time to review your habits, speak with people you trust and consider professional support.

Friends and family can play an important role. Approach the person calmly, focus on the effect gambling is having rather than making accusations, and encourage them to contact a qualified support service. Avoid lending money to cover gambling losses or taking responsibility for managing all of their finances without appropriate advice. Remember that you can seek support for yourself even if the person who gambles does not want help.

Your responsibilities as a player

• Only use the service when you meet all applicable age, identity and location requirements.
• Provide accurate information when required and use only payment methods that belong to you or that you are authorised to use.
• Keep your account details secure and do not permit another person to access your account.
• Follow any limits, breaks, self-exclusion arrangements and account restrictions you have selected.
• Read the relevant terms and conditions so you understand how account controls and restrictions operate.
• Seek independent advice if gambling is affecting your finances, health, relationships, work or study.

Rollxo Casino encourages players to make informed decisions and to treat gambling as a form of entertainment only. If gambling is no longer enjoyable or feels difficult to control, the safest choice is to stop, use the available restrictions and seek support. Responsible gaming is an ongoing choice, and asking for help is a positive step.